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15 September 2021
Design of Smart Service Systems for Effective Human Interaction
Smart service systems consist of a variety of configurations of people, organizations, technologies, and information. Customer experience suggests that a multidisciplinary perspective is valuable. This special issue will encourage authors to characterize specific aspects of smart service system innovation. In modern times, these systems can learn, adapt and make decisions directly or support decision making. Developers must understand the human element and human-technology interaction aspects to achieve system goals better. Various sensors and measures can assist in providing feedback to system developers.
Data must be analyzed and interpreted by algorithms and people for value co-creation on behalf of the organizations providing the smart system and the service recipient. However, many 'start-ups' fail due to shortcomings of the interface and other human-computer interaction deficiencies. Value co-creation requires insight into the business aspects and the service recipient needs the developers to understand a broad set of human capabilities, limitations, and potential range of emotional responses. Smart service systems characteristics will be emphasized.
- Smart cities and challenges
- Design and human interactions
- Smart systems and the future of work
- Data mining for value co-creation
- Human-centered attributes and outcomes
- Smart energy and intelligent home management
- Digital twin and cyber-physical systems
- Health, safety, and wellness
- Fault tolerance, resilience, and algorithms
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All submissions will be peer-reviewed and judged on correctness, originality, technical strength, significance, quality of presentation, and relevance to the special issue topics of interest. Submitted papers may not be under consideration for another conference or journal, nor may they be under review or submitted to another forum during the review process. The submissions should be prepared according to the guidelines of IJHCI. These can be found at the following link: https://www.tandfonline.com/action/authorSubmission?show=instructions&journalCode=hihc20
All submissions should be done through the editorial manager of IJHCI: https://www.editorialmanager.com/ijhc/default.aspx
- Completion of first-round reviews: October 19, 2021
- Revised manuscript submission: November 20, 2021
- Notification of final decision: December 20, 2021
- Final manuscript submission: February 15, 2022
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