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Manuscript deadline
31 July 2020

Cover image - The Service Industries Journal

The Service Industries Journal

Special Issue Editor(s)

Catherine Prentice, Griffith University, Australia
[email protected]

Sertan Kabadayi, Fordham University, USA
[email protected]

Arch Woodside, Boston College, USA
[email protected]

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COVID-19 and Service Industries

The rapid outbreak of the COVID-19 pandemic presents unprecedented crises that the world is grappling with. In addition to its threats to human health and lives, this pandemic is having a dramatic impact on businesses and industries globally. The evidence suggests that given its unprecedented nature, it is very likely that COVID-19 will transform the way services are designed and delivered. In line with its scope and objectives, The Service Industries Journal, has this special issue to explore the impact of COVID-19 on global service sector. It aims to identify, understand, and address the issues related to how COVID-19 affects service industries around the world from the perspectives of individuals (i.e., both customers and employees), organisations, industries, and governments. Both empirical and conceptual papers are welcome, and any methodology can be considered as long as the research is rigorous. The potential topics for this special issue include, but not limited to:

  • COVID-19 and transformation of service industries
  • Cross-country and cross-industry comparison of COVID-19 on various service organizations and industries
  • The business impact of COVID-19 on service organisations and industries
  • The effectiveness of post COVID-19 recovery efforts for service industries
  • COVID-19 and alternative service provisions
  • The changing use of technology in service delivery during (and after) the COVID-19 pandemic
  • COVID-19 and the use of artificial intelligence and robots in services
  • Psychological, mental, health, social, cultural, and financial issues created by COVID-19 and their impact on frontline employees
  • Risk and wellbeing of healthcare employees
  • Changing consumer buying behaviours due to COVID-19
  • Customers’ perceptions of risk and safety
  • Social distance and wellbeing in services
  • The impact of COVID-19 on vulnerable consumers for services
  • COVID-19 and leadership
  • COVID-19 related government measures, policies, assistance, interventions in service sectors
  • COVID-19 and the crisis management strategies of service organisations and tourism destinations

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